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At UQ

How do I get my Student ID card?

New coursework students must attend a Getting Started session, enrol and then wait 24 hours before applying for an ID card. New HDR students can apply for an ID card 24 hours after completing the online induction.

See Starting at UQ for locations, times and further information.

What support is available for students with disabilities?

The University has a dedicated team within Student Life to assist students with accessibility requirements.

See Disability Services for further information on support for students with a disability, illness or injury.

Who do I contact in an emergency?

If an emergency occurs on campus you must call UQ Security on 3365 3333 or 1800 800 123 (24 hours). UQ campuses have security call points in strategic locations and are patrolled 24-hours-a-day. UQ SafeZone is an easy-to-use, location-based application for mobile devices that can connect you directly with UQ security officers or emergency services during any type of first aid or emergency situation on UQ campuses and sites.

If you are off-campus, dial Triple Zero (000) for Fire, Ambulance and Police around Australia.

Please be sure to report all critical incidents and emergency situations to your Regional Coordinator as soon as possible.

Can I participate in a semester-based exchange program if I am a sponsored student?

You must receive approval from your sponsor prior applying to the Internships and Global Experiences Team if you wish to go on exchange.

Can I change program while at UQ?

Any changes to your academic program must be approved by your sponsor before a program change can be approved. If you are considering a program change, please contact your Regional Coordinator as soon as possible, and they can assist in liaising with your sponsor.

Do I have to maintain a full-time study load?

Generally, as an international student and as a sponsored student, you must maintain a full-time study load throughout your program. There are limited exceptions to this such as a Faculty-approved intervention strategy or if you are ahead in your studies. Please contact your Regional Coordinator if you have concerns.

I need to extend my program as I have failed a course or will not be able to submit my thesis on time, will my sponsorship be extended?

This is dependent on the individual conditions of your sponsorship. It is recommended that you alert your Regional Coordinator and sponsor as early as possible as extension requests can often take a number of months to be considered. If an extension is granted, you will need to provide The University of Queensland with an updated Financial Guarantee and extend your visa.

​I’m struggling with my studies, what should I do?

If you are concern about your academic progress, it is important that you consult with your Regional Coordinator/Student Contact Officer on the issues you are experiencing and to guide you through the learning support available at UQ.  Course Coordinators and Academic Advisors are also there to assist if you are worried about course content and meeting program requirements.

Student Services and the UQ Library offer a range of workshops and other support to help you develop academic and technical skills. 

Does the Sponsored Students Unit inform my sponsor of my academic progress?

In some cases, yes, your Regional Coordinator is required to send results to sponsors at the end of each semester. This is dependent on our agreement with your sponsor.

I’m an HDR student. How do I seek assistance with the progress of my program?

As an HDR student, you must reach certain milestones with your program. As a sponsored student, it is very important that you stay on track or advise the Graduate School and your Regional Coordinator, if you are having trouble or unable to meet a milestone this may affect your sponsorship or progress.

I have a question which does not appear on this list.

If your question does not appear on the above list, please either contact the Sponsored Students Unit at sponsored.students@uq.edu.au or visit my.UQ.

Australian Aboriginal Flag Torres Strait Islander Flag UQ acknowledges the Traditional Owners and their custodianship of the lands on which UQ is situated. — Reconciliation at UQ
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